North American Hardwood Veneer Since 1929
Since the beginning, it has been the goal of Miller Veneers to produce consistently high quality hardwood face veneers.
At Miller Veneers, our focus has been on quality rather than volume and has led to our success as a proficient manufacturer in the veneer industry. There are several steps in the production of hardwood veneers and each of those steps depend upon the individual efforts and commitment of our employees in order to achieve this goal. We believe that the attention and time that we put into the manufacturing process adds value to our veneer for our customers.
Our business philosophy is exemplified in 5 essential ideals:
With nearly 100 years in business and four generations of family leadership, it’s clear we’re in it for the long term. It is this long-term focus that helps create a stable environment for both our employees and customers alike. Infrequent turnover among our employees creates an invaluable level of expertise, which in turn results in a higher quality product. The same can be said of our sales and administrative staff as well – the people you talk to today are the same people you’ll talk to for a long time to come.
Quality is one of the cornerstones of our business. At Miller Veneers, quality begins with people, because it is the technical knowledge, experience, and craft of people that enable us to produce high-quality hardwood veneer. We believe that our smaller size allows us to provide a supportive and responsive workplace, which allows for the promotion and development of our employees.
But we don’t stop there. We have developed our unique quality control program, which allows us to monitor our production on each and every flitch that we slice. We are the only veneer manufacturer who has made this investment in developing and implementing such a stringent process.
The basic manufacturing process has not changed much since production evolved from sawn to sliced veneers. But just as new technology has touched all of our lives, it has also changed what our customers want and need in the veneers that they buy. For example, improvements have led to using thinner veneers, which require more exacting production on our part. Miller Veneers has developed improvements in production that allow for more precision and higher standards and we inspect and measure the thickness of each flitch that we produce. At Miller Veneers we are continuously evaluating what we do and how we can do it better. Our quality control program allows us to evaluate innovations in our process in order to improve our veneers. It is for this reason that we have placed innovation as another cornerstone of our business.
We believe that business is all about strong relationships – with our customers, our employees, and our suppliers. We are here for the long run and this requires taking a long view. Teamwork requires integrity and commitment and this has become yet another cornerstone of our business.
A relationship will only last so long as it is of benefit to all of those involved. We understand this truth and so it is important to us to understand our customers’ needs in order to work towards successful solutions.
The success of Miller Veneers is based on the simple fact that our customers have made the choice to purchase their hardwood veneers from our company rather than our competition. It is with this understanding that we work hard to understand our customers’ needs and assure that every interaction with us yields positive results for our customers. We want our customers to continue to buy from us again and again.
Moreover, we want our product to be counted as an asset by our customers; therefore we stand behind our product with a 100% guarantee.
As a fourth generation family-owned business, ensuring the future of our business is an objective that is deeply ingrained in each of us. We direct our efforts toward developing and maintaining long-term relationships with employees and customers.